Question 1

How often should you check your vision?

Accepted Answer

We recommend checking your vision at least once every two years – even if you have no complaints. Vision can change without you noticing, and early examinations help prevent more serious problems. If your eyes sting, feel tired, become red, light hurts your eyes, or the world starts to look blurry, it’s best to come for an eye exam right away – there is no need to wait.Changes in vision may be related to age, working conditions, or overall health. Sudden deterioration may indicate conditions such as diabetes or high intraocular pressure.For children, a different rule applies – since their eyes are still developing, we recommend that children have their vision checked once a year, sometimes even more often. A more precise recommendation will be given by our optometrist or ophthalmologist on site.

Question 2

Do I need to book an appointment for an eye exam, or can I just walk in?

Accepted Answer

We recommend that you always book an appointment in advance – this way you can come at a time that suits you best and avoid waiting. An eye exam is the first and very important step when buying glasses, which is why this service is often busy. Without a booking, it may be difficult to find an available time, especially during peak hours and on weekends.However, it may happen that you walk in at the right moment and a spot has just opened up in the optometrist’s schedule – in that case, we will certainly see you. But to be sure, book an appointment in advance either on our website or by calling the nearest store.Book your eye exam appointment – it only takes a minute and gives you peace of mind.

Question 3

What should you know before coming for an eye exam?

Accepted Answer

You don’t need to do anything complicated before coming for an eye exam, but there are a few things worth remembering. If you have a previous glasses prescription or already wear glasses or contact lenses, bring them with you. If you are a regular Pere Optika customer, your previous prescription details are most likely already in our system – so you won’t need to look them up yourself.If you wear contact lenses, it is important to remove them at least four hours before the exam so your eyes can return to their natural state. This ensures more accurate results and helps us find the best solution for you.It’s also helpful to think about the situations where your vision causes the most concern – for example, when reading, looking at screens, driving at night, or in everyday situations. Sharing this information is very helpful for the optometrist.If you have any eye-related complaints such as stinging, dryness, double vision, or anything else, be sure to mention it right at the beginning of the appointment.

Question 4

Can glasses make your vision worse?

Accepted Answer

No, properly chosen glasses do not make your vision worse – on the contrary, they support your eyes and help you see clearly and comfortably. The common myth that wearing glasses “ruins your eyes” is not true. If you are already seeing more blurry or your eyes feel strained, that is a sign that your eyes need support – not that glasses are causing harm.However, incorrectly chosen or outdated prescriptions can cause discomfort: eye fatigue, headaches, or even dizziness. That’s why it’s important to have your vision checked regularly and ensure your glasses match your current needs.If you feel your vision has changed or your glasses no longer feel comfortable, it’s worth coming in for an eye exam.

Question 5

Can I come for an eye exam if I have an eye infection?

Accepted Answer

If you suspect or have a confirmed eye infection – for example, if your eyes are red, stinging, watery, or sensitive to light – we recommend postponing your eye exam. An inflamed eye cannot provide accurate results during the exam and may also put other clients and our specialists at risk.In this case, it’s best to first see an ophthalmologist, who can assess the extent of the infection and prescribe treatment if needed.We look forward to seeing you for an eye exam once your eyes have healed. This way, you’ll get the most accurate results and the most suitable glasses.

Question 6

How to read your prescription (SPH, CYL, ADD, etc.)

Accepted Answer

When you receive a glasses prescription, it may include abbreviations that at first glance don’t mean much. But they’re actually quite simple – here’s what they mean:• SPH (Sphere) indicates whether you need minus or plus lenses. A negative number means nearsightedness – you see well up close, but distance is blurry. A positive number means farsightedness – distance is clear, but reading may be difficult. The higher the number, the stronger the lenses.• CYL (Cylinder) refers to astigmatism – a common condition where the cornea isn’t perfectly symmetrical. CYL shows how much correction the eye needs for a clear, undistorted image.• AXIS is related to astigmatism. It indicates the direction in which the eye’s irregularity is corrected – measured in degrees from 0 to 180.• ADD (Addition) is the extra strength needed for reading. It’s used for glasses that help you see both near and far, such as progressive or bifocal lenses. ADD shows how much additional power is needed for comfortable close-up vision.• PD (Pupil Distance) measures the distance between your pupils in millimeters. This is important for making glasses – it ensures that the optical center of the lenses aligns perfectly with your eyes.If you’re a regular customer, you don’t need to remember these values – your information is stored in the Pere Optika system. But if you’re curious about what each abbreviation means, our optometrists will gladly explain it to you.

Question 7

What is PD and can I measure it myself?

Accepted Answer

PD, or pupillary distance, is an important measurement used to precisely center lenses in your glasses. It shows how far apart your pupils are and is noted on a prescription either as a single total value or as two separate numbers (for the right and left eye).A precise PD measurement is usually done by an optometrist during an eye exam and included on your prescription. If you already have a prescription but PD is missing, you can still measure it at home – for example, using a helper, a mirror, and a ruler. To measure, look straight ahead and place the ruler under your eyebrows so that zero aligns with the center of your left pupil – the PD is the measurement to the center of your right pupil.If you plan to order glasses online, it’s important to know your PD. We always recommend having it professionally measured, but if you need guidance or want to be sure, you can contact us for assistance.

Question 8

How can I get my prescription again?

Accepted Answer

If you’ve had an eye exam at Pere Optika, your glasses prescription is usually stored in our database. If you also purchased glasses from us, all the necessary information is available and can be retrieved quickly.If you want your prescription for ordering glasses elsewhere or for personal archiving, you can request it from us. Since this is personal data, we cannot provide the prescription verbally or over the phone.To receive your prescription, please send a digitally signed request in free form to info@pereoptika.ee. In your request, be sure to state that you want your prescription and include the email address where it can be sent.For regular customers, the prescription is usually available and easy to find – but we always follow data protection rules to keep your information secure.If it’s been more than a year since your last eye exam, we recommend starting the glasses purchase process with a new eye check.

Question 9

What’s the difference between a glasses prescription and a contact lens prescription?

Accepted Answer

Although glasses and contact lenses serve the same purpose – correcting vision – their prescriptions are different. This is mainly because of how and how close the lenses sit to your eyes.A glasses prescription accounts for the fact that the lenses are positioned a short distance from the eyes (usually about 12 mm). The prescription specifies the appropriate strength and other parameters based on this distance.A contact lens prescription is more precise and, in addition to the lens power, includes other details such as:• BC (Base Curve) – the curvature of the lens, important for comfort and fit• DIA (Diameter) – determines how the lens sits on your eye• Often the specific brand, because contact lenses are medical devices, and fit cannot always be guaranteed with other brandsThis means you cannot order contact lenses using a glasses prescription – a separate contact lens fitting is required, which includes assessing fit and evaluating eye health. The same applies in reverse: a contact lens prescription cannot be used to make glasses.If you’re unsure whether you have a contact lens prescription or need an initial fitting, book an appointment with our specialist, and we’ll help you find the right solution.

Question 10

Can I use the same prescription for glasses and contact lenses?

Accepted Answer

No – unfortunately, a glasses prescription and a contact lens prescription are not interchangeable. Although both correct vision, the basis for making them is different. Contact lenses sit directly on the eye, while glasses lenses are positioned a short distance away – this significantly affects the calculation of lens power.In addition, a contact lens prescription includes extra information not found on a glasses prescription, such as the lens base curve (BC), diameter (DIA), and often the suitable brand. All of these factors affect how the lens fits your eye and how comfortably you can wear it.

Question 11

What does glasses insurance not cover?

Accepted Answer

Glasses insurance does not cover every situation – and it’s important to know this before purchasing a policy.Insurance does not cover:• Natural wear and tear, such as scratches from long-term use• Damage caused by carelessness, e.g., cleaning glasses with the wrong products or leaving them in a hot car• Loss, theft, or robbery – these require other types of protection• Damage that is gradual or develops over time, rather than sudden and accidental• Cases already covered by a warranty or another insurance policyOur goal is to be transparent so you know exactly what the insurance is for – it’s meant for unexpected situations where your glasses are truly damaged.

Question 12

How quickly can I receive my ordered glasses?

Accepted Answer

Ordered glasses are typically ready within 7–14 business days.The delivery time depends on the lenses and frames you choose – standard glasses often arrive sooner, while special solutions (e.g., photochromic or multifocal lenses) may take a bit longer. In the store, we will always give you an estimated completion date. We’ll also notify you as soon as your glasses are ready and waiting for you in the store.If you have a strict deadline or need your glasses sooner, be sure to ask in the store – sometimes we can find a faster solution and prepare the glasses as a priority order.

Question 13

Can I pick up my glasses from a parcel locker?

Accepted Answer

Yes, glasses ordered from both the online store and in-store can be sent to a parcel locker if you wish. When placing your order, just select a suitable locker and provide your contact details, and we’ll deliver your glasses there once they are ready.If you’d rather try on the glasses or need in-person assistance (e.g., adjustments for fit), you’re always welcome to visit our store.

Question 14

Can I order lenses for my existing frames?

Accepted Answer

Yes, you can. If your frames are in good condition and suitable for new lenses, we can use them. However, in some cases, the frames may be worn, weakened, or incompatible with certain types of lenses.To give an exact answer, we need to inspect the frames first. Feel free to bring them to the nearest Pere Optika store – we’ll help you on site!

Question 15

Can I order multiple pairs of glasses at once?

Accepted Answer

Yes, of course! Many of our customers order several pairs at the same time – for example, one for everyday use, another for reading, and a third for sun protection. It’s also convenient to have one pair at home and another at work or in the car.

Question 16

Do I need to register when ordering online?

Accepted Answer

No, it’s not necessary – you can place an order as a guest. However, if you create an account, you can conveniently track your order history, save your prescriptions, and shop faster in the future.

Question 17

What’s the difference between polarized and regular sunglasses?

Accepted Answer

Regular sunglasses darken light and protect against UV rays, but they don’t necessarily reduce glare. Polarized sunglasses do more – they reduce horizontal glare (for example, from water surfaces or wet roads), which makes vision sharper and gives your eyes more rest. For this reason, they are preferred for activities like driving, water sports, and hiking.If you want to try and see the difference for yourself, visit your nearest store and ask for advice.

Question 18

Can lenses be replaced in existing frames?

Accepted Answer

Yes, in most cases! If your existing frames are in good condition and technically suitable for new lenses, we can inspect them and replace the lenses if needed. Sometimes the frame material, age, or condition may limit this possibility, but we will always give you an honest assessment.Bring your frames to the nearest store – we’ll check them together and provide a recommendation.

Question 19

Can scratches be removed from lenses?

Accepted Answer

Unfortunately, no – scratches damage the surface of the lens and cannot be removed or polished later without affecting vision quality. If scratches interfere with your vision, the best solution is to replace the lenses.If your lenses are scratched, visit the store – we’ll check them together and help you find the right solution, whether that’s new lenses or a completely new pair of glasses.

Question 20

What materials are used in lenses?

Accepted Answer

Modern lenses are no longer made of glass but from special plastics – for example, polycarbonate or high-index plastics. These materials are lightweight, durable, and comfortable for everyday wear. In addition, they can have extra features such as scratch resistance, UV protection, or tinting.If you want to know which lens material is best for you, visit us and talk to our optometrist – we’ll help you find the perfect solution!

Question 21

What are photochromic lenses?

Accepted Answer

Photochromic lenses, also called self-tinting lenses, adjust to light – they darken in sunlight and become clear again indoors. This means you have one pair of glasses that works as both regular and sunglasses. Additionally, these lenses provide UV protection, helping to keep your eyes healthy.Photochromic lenses come in different tints and features – visit the store to try and find the option that suits you best.

Question 22

What should I do if a product doesn’t fit?

Accepted Answer

If a purchased product doesn’t fit or doesn’t meet your expectations, be sure to contact us – we’ll always find a solution. Glasses frames ordered from the online store can be returned or exchanged within 14 days if they are unused and in the original packaging.For custom orders (e.g., glasses with prescription lenses), we assess the situation individually. Unfortunately, we cannot refund the cost of ordered and manufactured prescription lenses, but we still want you to be satisfied with the final result. That’s why we always recommend bringing your glasses to the nearest store – we can evaluate the situation and help you move forward quickly.

Question 23

Which products can be returned?

Accepted Answer

Glasses frames, sunglasses, and other items purchased from the online store can be returned within 14 days of receipt, as long as they are unused, in their original packaging, and undamaged.The return policy does not apply to custom orders – for example, glasses with lenses made specifically according to your prescription.

Question 24

Do you currently have any discount promotions?

Accepted Answer

Yes, Pere Optika always has something special to offer! Our promotions change seasonally, and you can find the latest information on our website’s offers page or in-store.When you visit a store, feel free to ask a sales advisor – they’ll explain how you can get your new glasses at the best price.

Question 25

How can I book an eye exam appointment?

Accepted Answer

You can easily book an eye exam on our website – just select the service, location, and a time that suits you. Booking only takes a few minutes and helps you stay on top of your eye health.Book Your eye exam If you prefer, you can also book an appointment directly in our stores or by phone – we’ll assist you either way.

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